Shipping Policy
A legal disclaimer
Effective Date - November 19, 2025
This explains how to send your equipment to us for sharpening and repair, and how we'll send it back to you.
Sending Your Equipment To Us
You may ask for our mailing address by including your name, business name, and mailing address
call/text: (463) 289-8196 *preferred
email: info@noplacelikehone.com
What You Need To Do:
Step 1 - Get Safe Packing Materials:
Option A - Use or Buy Our Packing System for $20: We offer a complete packing system that includes everything you need to safely ship your equipment. The $20 cost will be credited toward your first sharpening order, essentially making it free!
Our packing system includes: a sturdy shipping box designed for sharp equipment, protective wrapping materials, packing instructions, pre-printed shipping label area.
To order our packing system, call/text us at (463) 289-8196 or email info@noplacelikehone.com
Option B - Use Your Own Packaging: If you prefer to use your own materials: wrap each item separately in adequate padding (bubble wrap or thick paper), use a sturdy box that will not get crushed easily, fill empty spaces with packing material (bubble wrap, newspaper, or foam), make sure items can't move around inside the box, and securely tape the box shut. Please note, we may refuse to accept poorly packaged items that arrive damaged due to inadequate packaging.
Step 2 - Complete the Required Paperwork:
First, read our Mail-In Process Sheet (available on the mail-in page), print and complete the Mail-In Packing List, and include the completed packing list inside your box.
The Mail-In Packing List requires your full name, a mobile number to text the invoice to, business name (if applicable), a return address, and a brief description of each different product you want us to work on.
Step 3 - Ship Your Package:
You are responsible for paying to ship your items to us. Use USPS (United States Postal Service). We also recommend using a service with tracking like Priority Mail or Priority Mail Express, and keeping your tracking number so you can follow your package. You may even want to consider insurance if you find the equipment valuable enough.
Important: You are responsible for your equipment until it arrives at our location. We recommend taking a picture of the completed packing list, and using tracking and insurance, because we are not responsible for items lost or damaged during shipping to us. Text us at (317) 332-7855 or (463) 289-8196 to let us know you have sent items to be sharpened so we can watch for them.
Processing Time
When we get your package:
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Our goal is to complete any sharpening work within 2 business days. Repairs may take a little longer, especially if we need to order special parts.
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Busy seasons, like before and during holidays, may take longer as well.
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Business days are considered Monday through Friday, not including holidays.
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Once items are completed, you will receive a link via text to pay. This link also enables you to print out an itemized receipt.
Returning Your Equipment To You
How We Ship Back:
Standard Shipping ($10 charge included in the invoice):
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We ship it back in our packing system with a prepaid return label
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We use USPS Priority Mail or First Class Mail
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It usually arrives in 2-3 business days depending on your location
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We will text you the tracking link shortly after we receive it from USPS
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If you want faster shipping, let us know before you pay your invoice and we send it back. We'll add the extra shipping cost.
We package your items by placing each one carefully in padding and sturdy boxes with a tight and secure seal.
Insurance and Liability
Your Responsibility (Shipping to Us):
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You are responsible for packing your items safely
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You are responsible for any loss or damage while shipping to us
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We strongly recommend buying insurance from USPS for valuable items
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We strongly recommend taking a picture of your packed items and completed packing list
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Keeping your tracking number
Our Responsibility (Shipping Back to You):
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We package items carefully and securely
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We insure all packages
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If your package is lost or damaged by USPS on the way back to you, we will file an insurance claim
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Insurance covers up to the value we insured it for (usually the current market value or replacement cost)
What We Are NOT Responsible For:
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Damage from poor packaging when you ship to us
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Items lost by USPS before reaching us
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Delays caused by USPS or the weather
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Packages delivered to the wrong address if you gave us correct information
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Packages stolen after delivery (if tracking shows "delivered")
Tracking Your Shipment
We will text you the tracking number shortly after we receive it from USPS. You can track your package on the USPS website at www.usps.com. Most packages require a signature. If no one is home: USPS will leave a notice, you have the option to pick it up at your local post office, or you may schedule a redelivery online.
Delivery Problems
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If your package doesn't arrive, wait until the expected delivery date, then check the tracking information. Contact us within 3 business days if it doesn't arrive. We will help you file a claim with USPS if needed.
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If your package is damaged, do not throw away the box or packing materials. Take photos of the damage and contact us immediately. We will do whatever we can to help you resolve the issue.
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If USPS delivers to the wrong address, contact us right away and we will work with USPS to locate the package, then keep checking your tracking information.
Refused or Undeliverable Packages
If you refuse delivery or USPS cannot deliver your package, it will be returned to us, and you may need to pay shipping costs to reship it. Your items will be held for 30 days. After 30 days, we consider it abandoned and can then sell it or throw it away and use any money we get to cover what you owe us.
International Shipping
We currently do not ship internationally.
Address Accuracy
You must provide the correct shipping address. We are not responsible for packages delivered to a wrong address due to your error, delays from incorrect addresses, and extra shipping costs to correct address mistakes.
Before we ship, double check you address in the paperwork you send us. Contact us immediately if you need to change your address.
Prohibited Items
We cannot accept or ship illegal items, hazardous materials, batteries (unless properly packaged per USPS rules), flammable liquids, and items prohibited by USPS. Contact us if you are unsure whether we can accept your item.
Changes To This Policy
We may update this shipping policy at any time. Changes will be posted on our website with the new "Effective Date" date.
Your continued use of our mail-in services after changes means you accept the new policy.
Questions or Problems
If you have questions about shipping or problems with your shipment, contact us:
No Place Like Hone Sharpening
(463) 289-8196
Agreement
By using our mail-in sharpening service, you agree to follow this shipping policy and accept responsibility for packaging and shipping your items to us safely.