Privacy Policy
A Legal Disclaimer
Effective Date - November 19, 2025
At No Place Like Hone Sharpening, we respect your privacy. This policy explains what information we collect from you, how we use it, and how we keep it safe.
Information We Collect
Information You Give Us: Your name, phone number, email address, mailing address, business name (if you own one), payment information (credit/debit card, billing address), and details about your equipment.
Information We Collect Automatically: When you visit our website, we may automatically collect: your IP address (your computer's internet address), what type of device you are using (phone, computer, tablet), what browser you are using (Chrome Safari, Firefox, etc.), which pages you visit on our website, how long you stay on each page, and where you came from before visiting our site.
Cookies: Cookies are small files that get saved on your device when you visit websites. We use cookies to: remember your preferences, keep you logged in until you log out, understand how people use our website, and show you relevant information. You can turn off cookies in your browser settings, but some parts of our website might not work as well.
How We Use Your Information
We use your information to: provide our sharpening and repair services, process your orders and payments, contact you about your equipment, send you receipts and invoices, answer your quesitons, send you updates about your orders, improve our website and services, send you marketing emails (only if you agreed to receive them), prevent fraud and keep your business secure, and follow the law.
How We Share Your Information
We don't sell your information to anyone. We only share it in these situations:
Service Providers: We share information with companies that help us run our business, like payment processors (to handle card payments), shipping companies (to deliver products), email services (to send you messages), and website hosting companies (to keep our website running). These companies can only use your information to help us and must keep it private.
Legal Requirements: We may share information if the law requires us to, we need to protect our rights or property, we need to protect someone's safety, or a court orders us to.
Business Transfers: If we sell our business or merge with another company, your information may be transferred to the new owners.
With Your Permission: We may share your information for other reasons if you give us permission.
How We Protect Your Information
We take security seriously and use several methods to protect your information. These methods include secure servers with encryption, secure payment processing, limited access (only employees who need it can see your information), regular security updates, and secure passwords and login systems. However, no system is 100% secure. While we do our best to protect your information, we can't guarantee complete security.
How Long We Keep Your Information
We keep your information for as long as you are a customer, we need it to provide services to you, the law requires us to keep it, and we need it to resolve disputes. When we no longer need your information, we delete it securely.
Your Privacy Rights
You have the right to:
Access Your Information: You can ask us what information we have about you.
Correct Your Information: If your information is wrong, you can ask us to fix it.
Delete Your Information: You can ask us to delete your information (but we might need to keep some information for legal or business reasons).
Stop Marketing Emails: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email or by contacting us.
Object to Processing: You can ask us to stop using your information in certain ways.
To use any of these rights, contact us using the information at the bottom of this policy.
Note: Depending on where you live, you may have additional privacy rights under laws like GDPR (Europe), CCPA (California), or other state and local laws.
Children's Privacy
Our services are not designed for children under 13 years old. We don't knowingly collect information from children under 13. If you are a parent and think your child gave us information, please contact us and we will delete it.
Third-Party Websites
Our website might have links to other websites. We are not responsible for how those websites handle your privacy. When you click on a link and leave our website, you should read that website's privacy policy.
Marketing Communications
If you agreed to receive marketing emails from us, we may send you special offers and promotions, new product announcements, tips for caring for your equipment, and company news and updates.
You can stop receiving these emails anytime by clicking "unsubscribe" at the bottom of any email, emailing us at info@noplacelikehone.com, or calling/texting us at (463) 289-8196. Even if you unsubscribe from marketing emails, we will still send you important messages about your orders and services.
California Privacy Rights
If you live in California, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can ask what personal information we collect, use, share, and sell.
Right to Delete: You can ask us to delete your personal information
Right to Opt-Out: We do not sell personal information, but if we did, you could tell us to stop.
Right to Non-Discrimination: We will not treat you differently if you exercise your privacy rights.
To exercise these rights, contact us using the information below.
Changes To This Policy
We may update this privacy policy from time to time. When we make changes, we will post the new policy on our website with a new "Effective Date" date.
If we make big changes, we will try to let you know by posting a notice on our website, sending you an email, or notifying you when you log in.
We encourage you to check this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
No Place Like Hone Sharpening
(463) 289-8196